Public Records Tracker provides government departments and agencies across the country an easy-to-access, web-based, low cost solution that has all the functionality needed to help government meet the compliance requirements of FOIA.

With Public Records Tracker, you have anywhere-access to public records requests information via Internet Explorer and an Internet connection. A web-based business process design and automation control panel streamlines work tasks with notifications and makes responding to records requests easy and efficient. Graphical dashboards and reports provide data at your finger tips to provide all the information needed to track, manage and respond to all requests for public records.

To help users take advantage of all these features and functionality, Public Records Tracker has Online Training Guides and Technical Support that are accessible directly within the application screen. Whether you're a new user or an existing user that needs help with a specific topic, Public Records Tracker has the tools necessary meet your needs with ease.

How do I access Public Records Tracker?

Simple… all you really need is a computer with Internet access. To ensure that you get the performance you expect we highly recommend that your system meet the following requirements:

• Internet Explorer 6 (SP2) or Internet Explorer 7
• Supported Operating Systems:
  • Windows 2000 Professional (SP4)
  • Windows XP Home Edition (SP2)
  • Windows XP Media Center Edition (SP2)
  • Windows Vista Starter

How secure is the data in Public Records Tracker?

The Public Records Tracker powered by Dynamics CRM uses SQL Server as the database to store your information. A secure foundation is assured by Public Records Tracker leveraging the data table design and security design of Microsoft Dynamics CRM. This allows the solution to build upon the groundwork of the best practices and testing Microsoft has performed on this robust platform.

Further, each government organization that uses Public Records Tracker will have its own private customer database in the Public Records Tracker architecture. Having a unique organization database isolates each customer's data from one another. The specific design of this database architecture enables increased security from today's online alternatives, and introduces the capability for database portability, in the event a customer wants to discontinue use of the application.

SaaS applications are sometimes called Web-based software, on-demand software, or hosted software. Whatever the name, SaaS applications run on a SaaS-provider's servers. The provider manages access to the application, including security, availability, and performance. View a brief video on the SaaS concept

A good way to understand the SaaS model is by thinking of a bank, which protects the privacy of each customer while providing service that is reliable and secure—on a massive scale. A bank's customers all use the same financial systems and technology without worrying about anyone accessing their personal information without authorization.

A "bank" meets the key characteristics of the SaaS model.

Why should I use FOIA SaaS?

The use of software as a service (SaaS) has been evolving over the past 10 years and the SaaS model has been increasingly popular during the last 3 to 4 years in particular.

Private and Public Sector Organizations large and small are flocking to the SaaS model for business applications. With no software or hardware to buy, install, maintain, or upgrade, the popularity of SaaS as an on-demand application service grows amongst organizations that are increasingly asked to do more with less.

For these reasons, SaaS's instant time to value is winning over even earlier skeptics. The SaaS model is making life easier for IT by eliminating implementation, hardware and software maintenance tasks, and allowing business users to access critical business functions via the web instantly and easily, without needing IT, which creates true organizational value.

With no software to install and no hardware to maintain, SaaS allows an organization to focus entirely on their mission—which is why thousands of government, educational, not for profit organizations and corporations are using SaaS to transform their operations, reduce costs and risk, and better serve their citizens and customers.