–Alex Hawkinson
CEO, Mural Ventures

About Us: Citizen Request Management

Eskel Porter Consulting, Inc. has been serving the needs of government for over 30 years, delivering customized and focused business and technology solutions. We are a leader and trusted advisory to our government clients, helping them solve complex problems. Our SaaS (Software as a Service) offerings are built on the Microsoft Dynamics CRM platform and provide a cost effective means for government to deliver services to citizens through freedom of information software technology in the cloud.

Eskel Porter understands the complexities of government procurement. We provided independent and objective analysis to California's Department of General Services to address the core, underlying issues related to uniform purchasing of goods, services, telecommunications, and information technology. Our final report was favorably referenced and quoted in the 2004 California Performance Review (CPR) report "A Government for the People for a Change," and is on the DGS website.

As a trusted advisor and leader, Eskel Porter spearheaded an Advisory Panel of some of the largest government agencies in California to collaborate and help resolve key issues facing government in managing requests for public records information. These efforts lead to Eskel Porter developing a "best practices" process for government in responding to California Public Records Act requests for information more efficiently. This process combined with our automated CRM system and FOI software for managing and tracking public records request has improved a number of government organizations.

Eskel Porter Consulting has demonstrated a passion for solving government problems and those specifically related to improving service delivery, including on premise technology solutions; Citizen Request Management, Economic Development and Call Center/Complaint Management, which are being used by a number of government organizations today.

Our roots in government are deep. Our core business philosophy remains consistent—build strong relationships with clients by truly understanding their needs and help them succeed by providing thoughtful, cost effective, on demand, service delivery technology solutions through the web.