“This product can really help

–Curt Kolcun, Vice President
Microsoft US Public Sector

Key Features:

• Track all communication and activities between agency and requestor

• Audit capabilities to track dates of correspondence

• Prioritize and/or escalate a request based on predefined criteria

• Connect all relevant emails and documents associated with a records request

• Provide standard responses to common PRA requests automatically

• Auto alerts to notify when a records request is approaching the mandatory due date

• Workflow that will allow requests to be automatically routed to the appropriate staff

• Estimate and track fees associated with fulfilling a records request

• Key word search to find information quickly and easily

• Ability to receive and respond to requests using email, fax, mail and the web

• Ability to view all records requests and the status from a single application

• Provide key FOIA compliance reports

Overview of Public Records Tracker™

About Public Records Tracker™ FOIA State Gov Software

The Public Records Tracker solution is built on the proven, reliable Microsoft technology foundation of Dynamics CRM. Public Records Tracker powered by Dynamics CRM is the first SaaS (Software as a Service) solution which is specifically designed to help enable a government agency, (federal, state or local) to manage citizen requests for records from start to finish.

Public Records Tracker provides Government departments and agencies across the country an easy-to-access, web-based, low cost solution that has all the functionality needed to help government meet state FOIA compliance requirements.

With Public Records Tracker, you have anywhere-access to public records requests information via Internet Explorer and an Internet connection. A web-based business process design and automation control panel streamlines work tasks with notifications and makes responding to FOIA state gov records requests easy and efficient. Graphical dashboards and reports provide data at your finger tips to provide all the information needed to track, manage and respond to all requests for public records.

To help users take advantage of all these features and functionality, Public Records Tracker has Online Training Guides and Technical Support that are accessible directly within the application screen. Whether you're a new user or an existing user that needs help with a specific topic, Public Records Tracker has the tools necessary to manage public records online with ease.

How do I access Public Records Tracker?

Simple… all you really need is a computer with Internet access. To ensure that you get the performance you expect we highly recommend that your system meet the following requirements:

• Internet Explorer 6 (SP2) or
  Internet Explorer 7
• Supported Operating Systems:
  • Windows 2000 Professional (SP4)
  • Windows XP Home Edition (SP2)
  • Windows XP Media Center Edition (SP2)
  • Windows Vista Starter

How secure is the data in Public Records Tracker?

The Public Records Tracker powered by Dynamics CRM uses SQL Server as the database to store your information. A secure foundation is assured by Public Records Tracker leveraging the data table design and security design of Microsoft Dynamics CRM. This allows the solution to build upon the groundwork of the best practices and testing Microsoft has performed on this robust platform.

Further, each government organization that uses Public Records Tracker will have its own private customer database in the Public Records Tracker architecture. Having a unique organization database isolates each customer's data from one another. The specific design of this database architecture enables increased security from today's online alternatives, and introduces the capability for database portability, in the event a customer wants to discontinue use of the application.