The Freedom of Information Act (FOIA) has now made thousands of public records available to citizens for free or for a minimal cost. Since the FOIA was signed by President Lyndon B. Johnson in 1966, the public has legally been able to request documents, as long as it does not affect national security, and the government must supply these documents. Before the internet, keeping track of these requests was a very costly and time consuming process for the government as well as a nebulous affair for citizens. There was no way of tracking the requests and updating the public on their status efficiently. Now with the integration of the internet into our daily tasks, the private sector is now keenly aware of their requested records through citizen request management systems.
Software developments have led to a re-vamping of many governmental sites to accommodate to new technologies. A government tracker has now been established for the public to monitor their requests. They can see when they arrive, when they are being processed, and when they are completed and mailed or emailed off. Alone with the delivery of records and managing them, you can also find many public records online. By a quick surf and click on a governmental website, you can find many documents that the public is legally allowed to view.