–Curt Kolcun, Vice President
Microsoft US Public Sector
Customer Support: FOIA Software
Customers may email Public Records Tracker Customer Support for technical assistance. In order to ensure that we can provide consistent, high-quality public records software and service and meet our customer support response time, the support request should include specific detailed information regarding the issue or request regarding your FOIA software. In addition customer must include their contact information in the event Customer Support needs to contact customer for more information.
How do I access Public Records Tracker?
Simple… all you really need is a computer with Internet access. To access Public Records Tracker powered by Microsoft Dynamics CRM via the “Cloud”, your system needs to meet the following requirements:
- Internet Explorer 7 or
Internet Explorer 8 and above
- Supported Operating Systems:
- Windows 7 (all versions)
- Windows Vista (all versions)
- Windows XP Professional SP3
- Windows XP Home SP3
- Windows XP Media Center Edition SP3
- Windows XP Tablet SP3
To use Microsoft Dynamics CRM with Microsoft Office integration features, such as Export to Excel and Mail Merge, you must have one of the following installed Microsoft Office versions on the computer that is running the Microsoft Dynamics CRM Web client:
- Microsoft Office 2003 SP3 or later
- 2007 Microsoft Office System SP2 or later
- Office 2010
Note: Microsoft Windows 2000 editions are not supported for installing and running the Microsoft Dynamics CRM Web client
Expanded Services for Public Records Tracker
We understand that not all government agencies are alike. You have unique needs. When specific needs arise, how can you get help? Public Records Tracker Certified Professionals are available to provide services to enhance your Public Records Tracker subscription. Below are brief descriptions of some additional services available to ensure that your new citizen request management tool will meet the specific needs of your agency.
Data Conversionlearn more
Public Records Tracker Data Migration Service moves the data from your previous FOIA tracking system into Public Records Tracker and relieves you from the inefficiency of working with two separate solutions.
Public Records Tracker training helps government professionals become self-sufficient in all aspects of Public Records Tracker from covering standard FOI software data entry to more advanced configuration.