–Curt Kolcun, Vice President
Microsoft US Public Sector
Customer Support: FOIA Software
Customers may email Public Records Tracker Customer Support for technical assistance. In order to ensure that we can provide consistent, high-quality public records software and service and meet our customer support response time, the support request should include specific detailed information regarding the issue or request regarding your FOIA software. In addition customer must include their contact information in the event Customer Support needs to contact customer for more information.
How do I access Public Records Tracker?
Simple… all you really need is a computer with Internet access. To ensure that you get the performance you expect we highly recommend that your system meet the following requirements:
- Internet Explorer 6 (SP2) or
Internet Explorer 7 - Supported Operating Systems:
- Windows 2000 Professional (SP4)
- Windows XP Home Edition (SP2)
- Windows XP Media Center Edition (SP2)
- Windows Vista Starter
Expanded Services for Public Records Tracker
We understand that not all government agencies are alike. You have unique needs. When specific needs arise, how can you get help? Public Records Tracker Certified Professionals are available to provide services to enhance your Public Records Tracker subscription. Below are brief descriptions of some additional services available to ensure that your new citizen request management tool will meet the specific needs of your agency.
Data Conversionlearn more
Public Records Tracker Data Migration Service moves the data from your previous FOIA Express system into Public Records Tracker and relieves you from the inefficiency of working with two separate solutions.
Traininglearn more
Public Records Tracker training helps government professionals become self-sufficient in all aspects of Public Records Tracker from covering standard FOI software data entry to more advanced configuration.
Report Developmentlearn more
Public Records Tracker Report Development Services will help you create customized reporting solutions that help you and your organization use Public Records Tracker freedom of information software to its full potential.